Frequently Asked Questions

Everything you need to know about your Kiki McDonough experience.

What materials are used in Kiki McDonough jewelry?

We use only the finest 18ct gold and carefully selected, high-quality gemstones and diamonds. Each piece is designed to showcase the natural beauty and vibrant color of the stones.

How long does shipping take?

Orders within the UK are typically delivered within 1-2 business days. International shipping times vary by destination but generally take 3-7 business days via our secure courier partners.

What is your return policy?

We offer a 14-day return policy for a full refund or exchange, provided the jewelry is returned in its original, unworn condition with all packaging and security tags intact.

Does my jewelry come with a warranty?

Yes, all Kiki McDonough pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.

How should I care for my gemstone jewelry?

To maintain brilliance, clean your jewelry gently with a soft brush and warm soapy water. Avoid contact with perfumes, hairsprays, and harsh chemicals, and store pieces individually to prevent scratching.

Can I have an item personalized or engraved?

Many of our gold pieces can be engraved with a personal message. Please contact our customer service team before placing your order to discuss feasibility and lead times.