Returns & Exchanges

At Kiki McDonough, we want you to be delighted with your jewelry; however, if you are not entirely satisfied, we offer a 14-day return period for all online purchases. Items must be returned in their original, unworn condition with all security tags and packaging intact.

1

Notify Our Team

Email our customer service department within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully place the jewelry in its original Kiki McDonough presentation box and secure it inside the original shipping carton with all protective padding.

3

Label and Ship

Affix the provided return shipping label to the outside of the package and arrange for a collection or drop-off via our authorized courier service.

4

Quality Inspection & Refund

Once our specialists have inspected the item to confirm its condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing